You are here: Home categories of public management, urban management organization citizenship behav

You are here: Home categories of public management, urban management organization citizenship behavior associated with emotional intelligence and organizational citizenship avery berkel behaviors associated with emotional intelligence, Saturday, avery berkel Persian date Dey 02 1391 at 08:06
Abstract: This edition is organized in relation to citizenship (OCB) and Emotional Intelligence (EI) of its followers are tested. OV sample avery berkel pairs of managers and their supervisors (ie 114 respondents) were involved in the study. The validity of this comparison for 83/0 citizenship behavior and emotional intelligence 86/0 are organized. Akhsasy intelligence associated with awareness, civic virtue, and altruistic behavior followers. The method by Baron and Kenny (1986) have suggested that the media organization citizenship behavior between emotional intelligence test used, but have not found any of it matters. These results show the intelligence of their adherents are organized Akhsasaty citizenship behavior.
Keywords: citizenship, avery berkel organization, emotional intelligence. One. Organization citizenship behavior (OCB): Plbavm (2004) argues that citizenship behavior is organized those that are discretionary behavior of employees are not part of the formal job requirements, but they are what they are promoting the effective avery berkel organization. Alan Barnard history, Rush and Russell (2000) Behavior is organized as follows Shhzvmdy introduce the structural characteristics and working in a fog and they held Akhath official versions are not offset by formal reward system organized by the . Bolino and Treble (2003) / organization to choose it as the ability of staff to carry out their duties, are identified. They find that the behavior of these organizations generally have two features that are common are: they are not directly applicable (ie, they are technically required part of the work) and they are Special representative of the or trying surplus organizations avery berkel of their workforce in order to be successful they need to be. Bolino, Trnly and Blvdgvd avery berkel (2002) OCB organized avery berkel as required by the business needs of their employees to the front to help each other, to the interests of the organization for goods Khvdsan for the interests of working for the organization avery berkel of behavior defined. What a good citizen and Trnly Bolino (2003) have included the use of a variety of behaviors such as having additional needs, a personal career advancement, continuing law firm (when no one is searching), an organization to promote and preserve, maintain a positive state of inconsistency in their work. Two. Emotional intelligence (EI): Salvvy and Meyer (1990) First, the concept of emotional intelligence as a form of social intelligence and general intelligence are introduced individual. According to them, emotional intelligence is the ability to explore personal feelings avery berkel or others, to discriminate among them and to use information to guide their actions and their thoughts. In the next, they (Salvvy and Meyer, 1990), developing their own model of emotional intelligence as the ability of the individual to receive, avery berkel evaluate and define feelings, the ability to successfully and generate feelings when they thought facilitate them. The ability to understand avery berkel emotions and emotional knowledge, and ability to regulate emotions to promote emotional avery berkel and intellectual growth defined. These studies show that emotional intelligence is typical of the different methodologies for the development of life, work and influence their social skills, functional neutralization, control Akhsasat, and they are to other people as these People find that the differences between gifted and talented managers to the emotional intelligence of individuals. Finally, when a method of dealing with our emotional intelligence and understanding emotions show. Thus, the importance of emotional intelligence for business leaders to review the preparations for the conduct of the board or the like, if they are insensitive, can be created and thus thwart the best out of the reach (Nvynvs, 2004). Brake (2004), these cases suggest avery berkel that emotional intelligence is a combination of general intelligence, avery berkel and distributed avery berkel to both personal and professional life. Traditional IQ ability to learn, understand, and because of that They now have to distribute 20% of personal achievement while both emotional (EQ) is the ability to understand and think about being with people and distribute 80 percent of it. eq for effective leadership has been criticized, IQ linked to work performance and the key is in use. However, EQ is the ability to be successful leaders and managers to keep their location on their maps are obvious. The truth is that most companies Amrayn intelligence (IQ) for the state (EQ) and bring them to rent. Three. Methodology: 1-3 instruments: a 24-item scale by Pvdsakvf, MacKenzie, Mvzman avery berkel and Fetter (1990) to measure five dimensions of OCB sub-items are organized by their managers. The 7-point Likert scale from 1 (disagree) to 7 (agree) are widespread. Using a combination of emotional intelligence Nqyas 33 items by shooting (1998) has developed and monitors their emotional intelligence to the Likert scale of 5 points from 1 (disagree) to 5 (agree) have been extensively used to. 2-3 Sample Data Manager and the Sub 57 pairs were collected. Question of the 114 people, including a set of industries that are adversely Astanb