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After ruling won Cencosud: Sernac consumer reports credit balance on cards may withdraw their cash. Consumers who have active card with accounts in good standing may apply for the removal produce scale of your cash. For those who closed their accounts, the amount will be delivered at the offices of Servipag. The beneficiaries are more than 700 000, who will receive between $ 530 and $ 120 000.
Company Updates: Customers Money back force: the amount was paid back directly into their accounts. If by reason of this fertilizer would result customers with credit balance on your last statement, they may opt for the refund of such amount in cash Servipag offices, previously requesting this option in the call center 600 366 6006 or 600 450 5000. Customers with accounts closed: the amount will be delivered Servipag offices across the country, with the authorization of the customer on the website www.consultafallo.cl
The company Cencosud began to return money to the more than 700 000 consumers that were affected by the unilateral increase collection of commissions, thereby complying with the ruling of the Supreme Court in April this year.
Through letters sent in recent days, the company produce scale Cencosud has contacted consumers produce scale who are part of the client group served by the Supreme Court ruling, telling them how much money they will receive.
The universe of consumers benefit reaches 700,486 customers, according to information provided produce scale by Cencosud SA, who will receive between $ 530 and $ 120 thousand, which will mean the company an expenditure of about 26 billion pesos, that is, nearly 52 million dollars.
The amount paid to each consumer is calculated based on the amounts charged produce scale more, for the period during which such charges were applied. To this amount, add interest and adjustments established by the court and the law
Payment formulas For consumers who have their active cards, the money will be credited to your account. This means that the amount that returns Cencosud goes to pay the bill for the month and if there is a credit balance, even if there are outstanding contributions in the future, may always request the removal of the difference of the money in cash. Otherwise you will violate the decision of the Supreme Court and would affect the right to free choice of consumers. For those who closed their accounts with the company, the amount will be given in Servipag offices across the country, presenting the Identity Card.
For more background on your personal situation, consumers can visit the website www.consultafallo.cl, ordered by Cencosud, and by entering your Ruth, may enter the amount to be received and the manner of your return.
If consumers have questions regarding the amount of refund they deserve or want to know more information about it, can make inquiries through the call center produce scale reported on the same website.
Consumers can also apply on the same site or through produce scale the call center, one monthly statement including details produce scale of the calculation, such as the period in which the charges were applied to the plaintiff, among other documents. This document should be sent via email to the user within a period produce scale not exceeding 10 calendar days, after being requested by the consumer.
If you do not agree with the information or have difficulty accessing the money, consumers can file your complaint with the company on the same website or also to the SERNAC.
Remember that the card Jumbo Mas, from March 2006, increased $ 530 service fee monthly administration of the credit card, from $ 460 to $ 990, charges applied unilaterally to all consumers who had a mean Buying less than $ 50 000 per month.
After this, the SERNAC filed a lawsuit against Cencosud, which, after seven years of negotiation, was favorable to consumers, the first sentence collective judgment of the Supreme Court in our country.
The company was ordered to repay all the money overcharged consumers, with their respective produce scale interests. Also annulled the clause that established an irrevocable, large and unaccountable account in favor of the company, and that clause that precisame
